Editorial for the Special Section on Humans, Algorithms, and Augmented Intelligence: The Future of Work, Organizations, and Society
A framework to guide research on IA and advocate for the important implications of IA for the future of work, organizations, and society is presented and promising research directions based on this framework for the information systems and related disciplines are outlined.
Recent developments in artificial intelligence (AI) have increased interest in combining AI with human intelligence to develop superior systems that augment human and artificial intelligence. In this paper, augmented intelligence informally means computers and humans working together, by design, to enhance one another, such that the intelligence of the resulting system improves. Intelligence augmentation (IA) can pool the joint intelligence of humans and computers to transform individual work, organizations, and society. Notably, applications of IA are beginning to emerge in several domains, such as cybersecurity, privacy, counterterrorism, and healthcare, among others. We provide a brief summary of papers in this special section that represent early attempts to address some of the rapidly emerging research issues. We also present a framework to guide research on IA and advocate for the important implications of IA for the future of work, organizations, and society. We conclude by outlining promising research directions based on this framework for the information systems and related disciplines.
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, Ralf Kellner, Alexander Maedche · Information Systems Research
Does Identity Disclosure Help or Hurt User Content Generation? Social Presence, Inhibition, and Displacement Effects
Jingchuan Pu, Chen Yuan, Liangfei Qiu, Hsing Kenneth Cheng · Information Systems Research
Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study
Liuan Wang, Lu Yan, Tongxin Zhou, Xitong Guo, Gregory R. Heim · Information Systems Research
Estimating the Impact of “Humanizing” Customer Service Chatbots
Scott Schanke, Gordon Burtch, Gautam Ray · Information Systems Research
Appealing to Sense and Sensibility: System 1 and System 2 Interventions for Fake News on Social Media
Patricia Moravec, Antino Kim, Alan R. Dennis · Information Systems Research
Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments
Wenjuan Fan, Qiqi Zhou, Liangfei Qiu, Subodha Kumar · Information Systems Research
Impact of Platform Owner’s Entry on Third-Party Stores
Shu He, Jing Peng, Jianbin Li, XU Li-ping · Information Systems Research
An Empirical Investigation of the Antecedents and Consequences of Privacy Uncertainty in the Context of Mobile Apps
Sameh Al‐Natour, Hasan Cavusoglu, Izak Benbasat, Usman Aleem · Information Systems Research